If you see this error message, one of two things could be happening:
- As a new customer, you are probably connected to the wrong server. You must include the port # from your welcome letter in the address field of your bookmark. e.g. ts12.shrapnet.com:12345
- As a server owner, you're connecting from a new computer and using the Admin Key from your original welcome letter. In this case, you'll need to request a new admin token. You can request a new admin key by opening a case.